FAQ

Got a burning question?  

Looking for more info about one of our products, services or a pending order?  

Checkout our list of frequently asked questions below for some quick answers. 

If your question isn't answered here, get in touch with us by our contact us page & we'll be happy to help. 

Frequently asked questions

DO YOU OFFER GIFT CARDS?


Lady Vaydra Designs' eGift Cards are available upon request. Lady Vaydra Designs' eGift Cards are available upon request.




ARE MY DETAILS SECURE?


Yes. Lady Vaydra Designs customers’ private details are taken seriously. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Lady Vaydra Designs does not store your personal credit card information so we will ask for this to process any returns.




HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?


Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Lady Vaydra Designs system for your order. It's fast, easy & secure.




WHY HAS MY CREDIT CARD BEEN DECLINED?


All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorise payment to Lady Vaydra Designs then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?


Lady Vaydra Designs will process and pack your order/s as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by logging a ticket below or chat with us. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address. For DHL deliveries: please call or chat us immediately.




MY ORDER HASN'T ARRIVED YET, WHAT SHOULD I DO?


If your order hasn't yet arrived the first step, please contact us immediately, we can discuss with you by checking the tracking details for your order. If this doesn't seem to be moving and/ or its past your expected delivery date, we will then get in touch with Australia Post to investigate further. For full Terms and Conditions, visit our Delivery page.